Shipping policy

Shipping Policy

Thank you for shopping with The Chic & BIG Scrunchie Co.! All of our scrunchies are handmade in Canada with love and care.

Processing Time Orders are processed within 2–5 business days. During peak seasons or promotions, processing may take slightly longer.

Shipping Rates & Delivery

• Canada: Standard shipping 1–3 business days | Express shipping available at checkout
• International: Shipping times vary by destination

Shipping rates are calculated at checkout based on your location and order weight.

Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number.

Delays We are not responsible for delays caused by carriers or customs. International orders may be subject to duties and taxes upon delivery.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at thechic&bigscrunchieco@gmail.com